Terms & Conditions

Terms & Conditions

Shipment Terms and Conditions

Please read the following terms and conditions carefully before sending or processing shipments through NepaCart Logistics Pvt. Ltd.

1. Shipment Entry

All shipments must be entered into the NepaCart computer system by the sender/vendor before the shipment is processed. The sender/vendor should also provide a printed shipment label whenever possible.

2. Shipment Identification

Every shipment must carry a clearly identifiable label containing the following information:

  • Receiver's full name

  • Complete delivery address

  • Receiver's contact number

Shipments without sufficient identification may be delayed or rejected.

3. System Registration

A shipment will only be processed after its successful entry and registration in the NepaCart system.

4. Declaration of Shipment Contents

The sender/vendor must accurately declare the items contained in the shipment.

The sender/vendor must not send any goods that are prohibited or considered illegal under applicable laws and regulations.

NepaCart Logistics Pvt. Ltd. shall not be responsible for the nature, legality, or consequences of goods included in a shipment. The sender/consignor shall bear sole responsibility and liability for the contents of the shipment.

5. Right to Reject Shipments

NepaCart Logistics Pvt. Ltd. reserves the right to refuse or reject a shipment at any stage, including after receiving the shipment, if the shipment does not meet our operational, safety, legal, or service requirements.

No delivery charge will be applied to a shipment that is rejected by NepaCart.

6. Shipment Cancellation

Once a shipment has been confirmed and received by NepaCart, a fixed cancellation charge will apply if the shipment is cancelled for any reason.

The applicable cancellation charge may vary depending on the destination or service location.

7. Shipment Weight Calculation

Shipment charges will be calculated based on whichever is higher:

  • Actual weight, or

  • Volumetric weight

The higher applicable weight will be used for determining the shipment charge.

8. Additional Weight Charges

The standard shipment rate applies to packages up to 1 kg.

For shipments exceeding the standard 1 kg package weight, additional charges will apply.

For every additional weight increment, 0.5 times the applicable standard charge will be added, according to the applicable weight calculation and service rate.

9. Fragile Shipments and Packaging

Delicate or fragile items must be properly packaged by the sender/vendor and clearly marked with a “FRAGILE” sticker or label.

NepaCart Logistics Pvt. Ltd. will not be liable for damage resulting from:

  • Inadequate or improper packaging

  • Failure to clearly mark a shipment as fragile

  • The inherent nature or fragility of the item

  • Damage caused by insufficient protection provided by the sender

Only handling-related damages covered under NepaCart's applicable shipment protection/insurance terms will be considered for liability.

10. Fragile Shipment Charges

Shipments identified as fragile will be charged at 1.5 times the applicable standard shipment rate.

11. Exchange Shipments

Exchange shipments must be specifically identified as “Exchange” at the time of shipment entry.

Exchanges will only be processed at the request of the vendor/sender and must be properly recorded in the NepaCart system.

12. Exchange Delivery Charges

An exchange shipment is considered a two-way delivery:

  1. From the vendor/sender to the customer; and

  2. From the customer back to the vendor/sender.

For exchange shipments, a charge of 1.5 times the applicable standard shipment rate will apply.

13. Special and Non-Consolidated Packages

Special packages that cannot be consolidated with other shipments due to their nature, size, shape, or handling requirements may be subject to additional charges.

The applicable charge will depend on the nature and size of the shipment and will not exceed NPR 300 within Kathmandu Valley, unless otherwise agreed under the applicable service terms.

Important Notice

The sender/vendor is responsible for providing accurate shipment information, appropriate packaging, correct labeling, and lawful shipment contents.

NepaCart Logistics Pvt. Ltd. reserves the right to apply applicable charges, refuse shipments, or take appropriate action where a shipment does not comply with these terms and conditions or applicable laws.

By submitting a shipment through NepaCart, the sender/vendor acknowledges and agrees to these Shipment Terms and Conditions.